Frequently Asked Questions
You’ve got questions. We’ve got answers. And if you don’t see an answer to your question below, please let us know. We would love to add it to the list so other customers can stay informed too.
Are you pest technicians licensed?
Yes. All techs hold current licenses issued by Queensland Health.
What kinds of pest control services do you offer?
We offer all types of pest control for homes and businesses. This includes treating termites, roaches, ants, fleas, ticks, rodents, and other pests. We also offer eco-friendly pest control options.
How can I tell if I have termites?
Signs of termites include hollowed wood, mud tubes on walls, buckling floors, and swarms of winged termites. Call us if you see any signs of damage or spot termites.
Do you use pesticides when treating homes with children or pets?
Yes, but we only use child and pet-safe pesticide products applied by licensed technicians. We take extra care in homes with children and pets.
How much does pest control treatment cost?
Our costs vary depending on the size of your home, type of pests, and treatment needed. We offer free estimates, so call us to get an exact price quote. Our current price as of January 2024 for a 3 bedroom house is $240.
What kind of chemicals do you use?
We use EPA-approved pesticides and treatments that are safe when applied properly. Our technicians are experts at using the right products for each situation.
What should I do to prepare for pest control service?
Clear any clutter from areas needing treatment. Cover fish tanks and remove pets. Follow any other recommendations from your technician.
How long does pest control treatment take?
Service times vary based on the size of your home and type of treatment. Indoor treatments usually take 1-3 hours. Outdoor treatments may take longer.
How can I prevent pests from coming back?
Keep a clean home, fix water leaks, store food properly, seal cracks, and follow our prevention tips. Ongoing pest control service also helps.
Do you have emergency pest control services?
Yes, we provide emergency pest control services outside normal hours for urgent issues. Extra fees may apply.
How often should pest control be done?
We recommend interior pest control every 3 months and exterior pest control every 6 months for optimal protection. Schedule depends on your needs.
What areas do you service?
We service residential and commercial customers throughout Brisbane and surrounding suburbs. Call us to see if we service your neighborhood.
Can I schedule pest control online?
Yes, you can conveniently schedule service on our website 24/7. Or call our office during business hours.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, checks, and cash. Payment is due when service is complete.
Are your pest control technicians licensed?
Yes, all our technicians are licensed by the state to provide pest control services. We follow all regulations.
What areas of my home will you treat?
Our technicians will inspect your home and treat any areas with pest activity. They’ll focus on entry points, kitchens, bathrooms, etc.
Will pest control work for flea infestations?
Yes, we use effective and pet-safe treatments to eliminate fleas in your home and yard. Treat your pets too.
Do you offer green or eco-friendly pest control?
Yes, we provide organic and environmentally-friendly pest control options. Let us know if you prefer a green treatment plan.
How can I prevent ants from invading my home?
Seal cracks, clean up crumbs, store food in sealed containers, fix leaking pipes, and remove trash regularly to deter ants.
What should I expect during pest control service?
A technician will inspect then apply targeted treatments. They’ll explain each step and products used. Service is discreet.
Will pesticides you use harm my family or pets?
No, we only use pesticides that are safe for humans and pets when applied correctly by professionals. We take precautions.
Do you offer termite inspections?
Yes, we provide thorough termite inspections using the latest tools and methods. Inspections help detect termites early.
What happens during a termite inspection?
We look all around your home for signs of termites, like damaged wood and mud tubes.
What guarantees do you offer with pest control services?
We stand behind our work and retreat if pests return between scheduled visits. See warranty terms for details.
Do you warranty your work?
Yes, we have a limited 12 month warranty. We’ll make sure you’re happy with our work. If you see pests covered in the warranty we will return for free.
Will pest control smell?
There might be a slight smell, but it goes away very quickly. In saying that. Nearly all our new methods and treatments are odor free.
Is DIY pest control as good as professional?
Professional pest control is usually more effective because we have the right tools and knowledge.
Can rodents like rats and mice spread diseases?
Yes, rodents can carry and spread dangerous diseases. Get rid of them fast by calling us for rodent control.
How often will pest control technicians come to my home?
For ongoing prevention, we recommend interior treatments every 3 months and exterior treatments every 6 months. Schedule varies.
What are signs of bed bugs?
Signs include bites, blood spots on sheets, a sweet musty odor, and seeing live bed bugs. Contact us immediately if you suspect bed bugs.
What safety training do your technicians receive?
Our technicians complete extensive safety training on proper pesticide handling and use. We follow all regulations.
How soon can you come treat an emergency pest issue?
In emergency situations, we can often send a technician the same day. Call us right away in urgent cases.
Do you serve commercial businesses?
Yes! We provide pest control services for all types of businesses, including offices, restaurants, hotels, schools, warehouses, etc.
How long after treatment will I see results?
Most pests are eliminated immediately. More infestations may take 1-2 weeks for full results. Technicians explain what to expect.
What are your hours of operation?
Our office is open Monday-Friday from 8am-5pm. Emergency services are available after hours by appointment.
Do you offer mosquito control?
Yes, we offer treatments to control mosquitoes in yards and outdoor spaces. This helps reduce bites and diseases.
How do I know if I have bed bugs?
Look for live bugs, dark spots from droppings, and blood stains on bedding. Getting bites at night also signals bed bugs.
What is your cancellation policy?
Please call at least 24 hours before scheduled service to cancel or reschedule without penalty. Late cancellations may have a fee.
Do you provide pest control for apartments or condos?
Yes, we service all types of properties including apartments, condos, duplexes, townhomes, and more.
Are your technicians trained to identify pests?
Absolutely! Proper pest identification ensures we use the right treatment. Our technicians receive ongoing training.
Can pesticides be used around pregnant women?
We use low-risk products approved for pregnant women when preferred. Let technicians know of any health concerns.
How do you get rid of cockroaches?
We use specialized gel baits and insecticide sprays to kill cockroaches and stop infestations. Call for roach removal.
Do you provide bee and wasp control?
Yes! We safely eliminate bees, wasps, hornets, and yellowjackets. Let us know if you have a hive on your property.
What should I do if I find a wasp nest?
Stay away from it and give us a call. We’ll handle it safely.
Are there any pests that are hard to get rid of?
Some, like bed bugs and termites, can be tricky, but we know how to handle them.
Can I buy your pest control products?
We don’t sell our products, but we use them when we treat your home.
What should I do after pest control treatment?
Ventilate treated rooms, wash exposed surfaces, and follow any other recommendations from your technician. Treatment is safe after drying.
How do technicians get rid of rodents?
We use traps, baits, and exclusion techniques to remove rodents and keep them out. Call us for fast rodent removal service.
Do you use bait stations for rodents?
Yes, they’re really effective for catching mice and rats.
Can you help with bird control?
Yes, we can install things like spikes and nets to keep birds away.
Can pests make me sick?
Some pests can carry diseases, so it’s important to keep them out of your home.
Do you offer free quotes?
Yes, we can give you a free quote over the phone or online.
Can I do anything to help with the pest control process?
Yes, keeping your home clean and tidy helps a lot.
Do you do follow-up visits?
Yes, we can come back to make sure the pests are gone.
What if I have an urgent pest problem?
We offer emergency services for urgent pest problems.
Can you come on weekends or evenings?
For your convenience, we provide scheduled services on Saturdays and some evenings by appointment.